Question 1

Is there a free trial?

Accepted Answer

Yes. 15 days of full access. A card is required at signup, the first charge happens when the trial ends, and if you cancel during the trial you pay nothing.

Question 2

Can I cancel anytime?

Accepted Answer

Yes. Monthly or annual, no long-term contracts. Cancel anytime and access continues through the end of the period you have paid for.

Question 3

How does the Square integration work?

Accepted Answer

Square is optional; you can record cash, check, card, Zelle and Venmo payments without it. Connect your Square account once. Each Tintify invoice can be sent with a Square payment link, and when the customer pays, the payment and any tip are recorded on the invoice automatically. Square shows one payment per invoice rather than itemized lines.

Question 4

Can I migrate my existing data?

Accepted Answer

Yes. With an annual plan, our team imports your customers, past jobs, open jobs, inventory and appointments during onboarding. It is a support service, not a deliverable with a guaranteed timeline. On any plan you can import invoices and your service catalog from CSV yourself.

Question 5

Does Tintify support warranty tracking?

Accepted Answer

Yes. Set warranty rules per service. Tintify creates the warranty records for each job and sends customers expiry and maintenance reminders.

Question 6

Can my team communicate inside Tintify?

Accepted Answer

Yes. Built-in team messaging with mentions, reactions and project-linked conversations.

Question 7

What kind of support do you offer?

Accepted Answer

Email support at support@tintify.io. We reply within one business day.

Question 8

Do I need to sign a contract?

Accepted Answer

No. One plan. From $162.50 per month billed annually as $1,950, which is two months free, or $195 month to month. Annual plans also include migration assistance during onboarding.

Question 9

Can I send SMS today, and how does the phone number work?

Accepted Answer

Yes. When you set up Tintify you choose your own local texting number by area code. It's yours alone and never shared with another shop. Use it for review requests, appointment reminders and confirmations, invoice links, proposals and maintenance reminders, and for two-way conversations in the Conversations inbox. Calling isn't available yet, but you can forward calls to that number to your phone. Texting runs on Tintify's own carrier registration, so there's no outside account to set up.

Question 10

What's on the messaging roadmap?

Accepted Answer

Today: your own local texting number, two-way conversations and automated reviews, reminders, confirmations, invoice links, proposals and maintenance messages. Coming: marketing campaigns, and an optional second number to keep marketing separate from notifications.

Question 11

What's the refund window?

Accepted Answer

Subscription payments are non-refundable. Cancellation is the remedy: future charges stop and your access continues through the end of the period you have already paid for. Verified billing errors are refunded in full.

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